Shipping will be either via Australia PostPack and Send or our network of couriers which we use at our discretion.
We cannot guarantee delivery times. However, you should contact us if you have not received your delivery within the following timeframes:
Standard shipping: between seven (7) and ten (10) days of us notifying you that your order has been shipped; and
Express shipping: between one (1) and three (3) days of us notifying you that your order has been shipped.
There may be times where shipping will take a little longer (for example, during peak shipping times such as Christmas or in the case of delivery interruptions). If we receive notification of a delay, we will notify you as soon as practicable. If you have not received your Items within our suggested timeframes, please email us with your full name and order number, and we will investigate on your behalf.
CANCELLATION OF ORDERS
We reserve the right to refuse service to anyone at any time without being obliged to provide a reason. If we need to cancel your order, we will contact you and arrange a refund of the money you have paid.
If for any reason we are unable to provide you with the Items subject to your order, we may cancel your order or part of your order. We will contact you should this occur.
You will not be entitled to claim any additional amounts or seek compensation for any loss, expense or damage (including without limitation, special, direct or consequential) or for any loss of time or inconvenience, which may result from such cancellation.
You are not permitted to cancel an order once it has been placed, unless we agree in writing.
If there is noone at the delivery address and no arrangements have been made for someone to accept delivery, the Items may be left at the delivery address, whether or not you have instructed us to do so, or we may return the Item to a depot and either try to deliver again later or require that it be collected from a depot. Risk in the Items passes to you when it is left at the delivery address or collected from a depot.
You may also choose to have the Items delivered to a Pack and Send store in which case you agree to collect it within 3 days of being advised it has arrived unless we have made other arrangements in writing with you.
DAMAGED, LOST OR INCOMPLETE ORDER
Should your order be damaged, lost or incomplete, please email us within 7 days so that we may assist you.
We may source some Items from third parties and in such instances, we do not take responsibility for their manufacture or any errors or defects. Any such issues will need to be addressed directly with the original supplier. We will provide you with the details needed for you to contact the right person.