Shipping policy

SHIPPING  

Shipping will be either via Australia PostPack and Send or our network of couriers  which we use at our discretion. 

We cannot guarantee delivery times. However, you should contact us if you have not  received your delivery within the following timeframes:  

 Standard shipping: between seven (7) and ten (10) days of us notifying you  that your order has been shipped; and  

 Express shipping: between one (1) and three (3) days of us notifying you that  your order has been shipped.  

There may be times where shipping will take a little longer (for example, during peak  shipping times such as Christmas or in the case of delivery interruptions). If we receive  notification of a delay, we will notify you as soon as practicable. If you have not  received your Items within our suggested timeframes, please email us with your full  name and order number, and we will investigate on your behalf.  

CANCELLATION OF ORDERS  

We reserve the right to refuse service to anyone at any time without being obliged to  provide a reason. If we need to cancel your order, we will contact you and arrange a  refund of the money you have paid.  

If for any reason we are unable to provide you with the Items subject to your order, we  may cancel your order or part of your order. We will contact you should this occur.  

You will not be entitled to claim any additional amounts or seek compensation for any  loss, expense or damage (including without limitation, special, direct or consequential)  or for any loss of time or inconvenience, which may result from such cancellation.  

You are not permitted to cancel an order once it has been placed, unless we agree in  writing. 

DELIVERY  

If there is noone at the delivery address and no arrangements have been made for  someone to accept delivery, the Items may be left at the delivery address, whether or  not you have instructed us to do so, or we may return the Item to a depot and either  try to deliver again later or require that it be collected from a depot. Risk in the Items  passes to you when it is left at the delivery address or collected from a depot. 

You may also choose to have the Items delivered to a Pack and Send store in which  case you agree to collect it within 3 days of being advised it has arrived unless we  have made other arrangements in writing with you. 

DAMAGED, LOST OR INCOMPLETE ORDER  

Should your order be damaged, lost or incomplete, please email us within 7 days so  that we may assist you.  

THIRD PARTIES  

We may source some Items from third parties and in such instances, we do not take  responsibility for their manufacture or any errors or defects. Any such issues will need  to be addressed directly with the original supplier. We will provide you with the details  needed for you to contact the right person.