REFUNDS AND REPLACEMENTS
Due to the nature of the Items we sell, we cannot offer a refund or replacement if you change your mind.
In the event that you believe that you are entitled to a refund or replacement under the Australian Consumer Law, please email us within 7 days of receiving your Items and provide us with:
- your full name and address;
- the order number; and
- the reason for claiming the refund or replacement.
We may ask you to return the Item(s) to us or to a location we direct so that they may be inspected. In this case, we suggest that you use tracked shipping. We reserve the right to assess the condition of a returned Item prior to offering a refund or replacement.
We will not be able to offer you a refund or replacement if you have modified any product, or used any product contrary to user instructions or packaging labels.
You may be entitled to a refund equal to the cost of the affected Item(s). All replacements will be a new version of the same Item. In some instances, we may agree to offer you an exchange for another item of similar value.
Some payment providers will not refund their service charges in which case the amount you receive in refund may be slightly less than what you paid due to their terms and conditions.
The value of a returned item is determined by the amount paid by you. If you are exchanging for a new Item, the value of the new Item is determined by the online listed price at the time your exchange is processed.
Exchanges are subject to availability. If another Item is not available at the time, you will receive a refund or online credit in our absolute discretion.